Email info@autoailabs.co.uk. We answer within one working day.
Email us from the address you paid with and we will send it back to you. That is deliberately a human step: there is no password to reset and we would rather move a credit by hand than build an account-recovery flow nobody has needed yet.
Credits are returned automatically when a station fails on our side. If your balance looks wrong, email us with roughly when it happened — every session is logged, so we can check rather than guess.
Please tell us, and be specific. Every station is reviewed before sale, but sign-off is not infallible. We would rather withdraw a station than leave a candidate revising something incorrect — say so and we will pull it the same day.
Same address. For anything about your personal data — a copy, correction, or deletion — see the privacy notice.