Last updated 17 August 2026. Controller: AutoAI Labs Ltd, 5 Chatteris Close, Luton, LU4 9QP, United Kingdom.
Contact: info@autoailabs.co.uk.
What we collect
What
Why
Lawful basis
Your email address (from Stripe)
To give you an account and your
practice link
Performance of a contract
Payment record (amount, date, Stripe reference)
To give you credits,
and for our accounts
Contract; legal obligation
Your voice during a station, and the transcript of it
To produce your report. It is the product. The audio is processed during the
session; the transcript is what we keep.
Performance of a contract
Using that session to improve the AI
Only if you tick the optional
box
Consent — refusable, withdrawable
We never see or store your card details. Stripe handles payment.
Recording, stated plainly
Your voice is captured during a station and turned into a transcript, which is how
the report is generated. The recording is kept for up to 30 days and
then deleted automatically. If you do not want to be
recorded at all, do not buy — there is no version of this that works without it, and
we would rather say so plainly than bury it.
How long we keep it
The recording is kept for up to 30 days, then deleted.
It is kept only so that a problem with a session can actually be looked into — "the
patient ignored me", "this mark is wrong" — which we cannot answer from a transcript
alone. Deletion is automatic and is carried out by a job, not by intention.
Your transcript and report: 12 months, then deleted.
Account and payment records: 6 years, because UK tax law
requires it.
If you ticked the optional box — and only then — your recording
is kept beyond 30 days and may be used to improve the AI patient and
the marking. That tick is optional, refusable and free of consequence: declining
changes nothing about your practice, your report or the price. Email info@autoailabs.co.uk to
withdraw it and the recording is deleted.
Who else sees it
Stripe — payment processing.
Google (Gemini API) — the audio is processed to generate the
patient's replies. It is sent to Google as part of delivering the service.
Microsoft Azure — hosting, in the United Kingdom.
We do not sell your data, and we do not use the content of your consultations to
target advertising.
Your rights
You can ask for a copy of your data, correction, deletion, or a machine-readable
export, and you can withdraw the optional AI-improvement consent at any time. Email
info@autoailabs.co.uk. If you are unhappy with how we handle it you can complain to the
Information Commissioner's Office (ico.org.uk).